Bengaluru-based fintech company Razorpay hosted its flagship event, FTX’25, on Thursday, where it unveiled a series of products powered by AI. The company claims these innovations will redefine payment processes for businesses, making setup easier and delivering a seamless experience for users.
The event showcased Razorpay’s commitment to harnessing AI’s potential, not just as a tool but as a core element of its payment solutions. The company emphasised its AI-driven approach to address the evolving needs of businesses in an increasingly digital world.
Among the key announcements was the launch of Ray Concierge, an AI-powered onboarding system that simplifies the often complex process of setting up payment gateways. Ray Concierge acts as an assistant, analysing business details, including the documents, and automating form filling, significantly reducing the time and effort required for onboarding.
To address this, Shashank Kumar, founder and MD of Razorpay, said in a keynote speech that with the help of AI, the company has built the “best business onboarding experience in the industry”.
Razorpay has also introduced Ray Co-Pilot an AI-powered tool for assisting developers with payment gateway integration. It plans to simplify the process by generating code, testing setups, and providing guidance, eliminating the need for extensive manual configuration and saving time.
“Ray Co-Pilot is a helpful engineer who will help you with the most complex integrations. You don’t need to read docs or test it manually. You can just tell the Co-Pilot what you need, and…it’ll do the integration [and] test the setup,” Kumar added.
The company further showcased its vision for the future of payments by introducing an agentic AI toolkit designed to enable seamless payments. This technology allows payments to be processed within AI agents’ environments, eliminating the need for users to navigate to external websites, a separate payment gateway page, or apps.
Referring to agentic AI, Harshil Mathur, co-founder and CEO of Razorpay, mentioned, “Now, when an AI assistant finds you the perfect hotel, OTT subscription or a limited-edition speaker, you don’t have to open the web page. [You can] order yourself and do all of those things. You don’t get redirected, [and] you don’t get interrupted.”
Razorpay’s FTX 25 keynote session highlighted the company’s dedication to innovation and its belief in the transformative power of AI. With these new AI-driven products, Razorpay aims to empower businesses with streamlined payment solutions, paving the way for a more efficient and user-friendly payment experience.
