The Unique Identification Authority of India (UIDAI) has joined forces with Bengaluru-based Sarvam AI, to improve the user experience for Aadhaar services, reported PTI.
According to the announcements, starting March 18, Sarvam AI will deploy AI-powered voice-based interactions to enhance resident-centric use cases. This will enable near real-time feedback from Aadhaar holders regarding their enrollment and update experiences, including any incidents of overcharging.
“UIDAI is a people-centric organisation. GenAI is the next technology evolution in UIDAI’s journey as a technology pioneer, building on our long-standing commitment to innovation for facilitating ease of living,” said Bhuvnesh Kumar, CEO, UIDAI.
Furthermore, Sarvam’s AI system will also introduce real-time fraud alerts, notifying Aadhaar holders if any suspicious activity is detected during authentication requests, thereby strengthening security.
Acknowledging India’s linguistic diversity, the AI solution will support voice interactions and fraud detection in 10 languages, including Hindi, English, Telugu, Tamil, Marathi, Gujarati, Kannada, Odia, Punjabi, and Malayalam. More languages will be added in the coming months.
“We are privileged to collaborate with UIDAI. This engagement exemplifies the immense potential of AI to drive public good,” said Vivek Raghavan, co-founder of Sarvam AI.
Sarvam AI’s custom generative AI stack will be hosted on-premise within UIDAI’s air-gapped infrastructure, ensuring that no data leaves its secure environment. This guarantees compliance with data sovereignty and security protocols. The agreement is initially valid for one year, with the possibility of a one-year extension.
The solution was developed under UIDAI’s volunteer policy, allowing industry collaboration. Sarvam AI’s team worked closely with UIDAI’s Technology Centre in Bengaluru to develop and deploy the AI system, with UIDAI retaining full ownership.
In January, Ashwini Vaishnaw, union minister of Railways and Information & Broadcasting, Electronics and Information Technology, posted on X that he discussed with the Sarvam AI team about options for building India’s sovereign LLM.
AIM found that Sarvam AI is also one of the startups that has applied for the proposal under the IndiaAI Mission to build India’s sovereign LLMs.
This is after NITI Aayog signed a Statement of Intent with Sarvam AI in December last year to build a pilot for an Enterprise Reasoning Engine (ERE) atop the National Data and Analytics Portal (NDAP).
