Real estate services company NoBroker unveiled ConvoZen.AI, a conversational intelligence platform that aims to transform customer engagement for businesses in various sectors. The move fortifies NoBroker’s entry into the Software-as-a-Service (SaaS) market with its AI-driven automation workflow.
ConvoZen.AI is engineered to analyse and transcribe customer engagements across multiple channels, including calls, meetings, chats, and social media.
The platform supports multiple languages, including English, Hindi, Tamil, Telugu, Kannada, and Marathi. By employing ML models, ConvoZen.AI offers features such as speaker identification, sentiment analysis, and entity recognition, enabling businesses to enhance customer service and operational efficiency.
“Unlike conventional solutions built using third-party models and optimised for Western accents, we built ConvoZen.AI to empower businesses operating at a Bharat scale to embrace Gen AI,” said Akhil Gupta, co-founder and CPTO of NoBroker.
Google Cloud for ConvoZen.AI
The company has partnered with Google Cloud to use its Cloud AI infrastructure for the development and deployment of custom models optimised for large-scale operations. These models are trained on extensive datasets derived from NoBroker’s customer interactions, which include 45,000+ hours of contact centre conversations.
Since its launch, ConvoZen.AI has been adopted by numerous companies across sectors such as lending, insurance, edtech, and e-commerce. The platform processes substantial volumes of customer interactions daily, providing businesses with insights that drive improvements in customer engagement and operational processes.
Naren Kachroo, head of GTM, Google Cloud India AI, emphasised the growing importance of AI-driven agents during his keynote speech at the ConvoZen.AI Summit in Bengaluru. “2025 is going to be the year of AI agents. It is going to be the year of agenting AI.”
He further elaborated on the significance of NoBroker’s entry into this space. “The work that NoBroker is doing with ConvoZen.AI is so important and relevant today because it ties to a business objective in a business workflow and accomplishes a task.”
Notably, ConvoZen.AI has significantly automated quality audits, leading to enhanced agent efficiency and more effective compliance tracking. Fifteen companies, including Cars24, LendingKart, LeapScholar, and Tata AIG, leverage ConvoZen.AI in their enterprise workflows.
NoBroker in SaaS Landscape
NoBroker’s entry into the SaaS market with ConvoZen.AI positions it among a growing number of companies offering AI-driven customer engagement solutions. The platform’s focus on multilingual capabilities tailored to the Indian market, combined with the credibility of its established real estate platform, provides a distinct competitive advantage.
“It is wonderful to see ConvoZen.AI utilising the power of our Generative AI models toward creating new-generation ‘Agentic’ capabilities, both internally and for their customers,” said Manish Gupta, Director of Google Research India.
Manish Gupta, Director, Google Research India at ConvoZen.AI Summit. Source: AIM
Interestingly, Wipro Limited has also partnered with Google Cloud to launch the Google Gemini Experience Zone.
This initiative provides enterprises hands-on access to Google’s AI technologies, including Gemini models and Vertex AI. The Experience Zone enables businesses to experiment with generative AI applications such as natural language processing, image generation, customer interaction tools, and predictive analytics, facilitating the co-creation of tailored AI solutions to address specific industry challenges.
NoBroker aims to establish ConvoZen.AI as a leading conversational intelligence platform for mid-to-large enterprises. By making conversational AI more accessible and effective, NoBroker’s strategic shift into the SaaS domain with ConvoZen.AI reflects its commitment to innovation and addressing the dynamic needs of the market.
